A live chat tool is one of the fastest and handiest channels to get in touch with a company representatives, and more and more businesses implement these tools on their websites or apps. In a lot of ways it’s more convenient than using the traditional means of communication: phone or email. It combines advantages of both these channels without having most of their drawbacks.

Basically live chat software works like this: you add a code snippet into the code of your website (or install a plugin or app for your platform), and it makes a chat window appear. Your website visitors use this window to send you messages, and you reply to them from a special dashboard.

There are many tools on the market with different features, prices and design. Some of the tools are fit for big companies and corporations, some are perfect for small and medium sized businesses. 

We launched our own live chat tool — Chatra — back in 2015, and have been working in this field since then. In this blog post we would like to share our knowledge with you and help you understand what having a live chat box on your website means.

Whether you’re a business owner or consumer you’ve probably – well, unless you’ve been living under a rock! – heard about the introduction of new legislation called GDPR (General Data Protection Regulation). What you may not know however, beyond a deluge of emails from companies in your inbox asking to stay in touch, is what it means for you.

In this post we want to share with you a few updates and changes within our product that can help you become compliant as a data controller, and take responsibility over the data of your end users, as well as what GDPR (aka DGVSO) means for business owners and their customers.

But before we get to that, a quick disclaimer: none of the below (or any other communication with us, for that matter) constitutes legal advice. Use your best judgement, and consult directly with the relevant authorities and/or legal advisers whenever possible.

Now that small print is out of the way, let’s get started…

If you are using Chatra, you probably know about these two features:

• automatic triggers that allow you to automatically send a message to a visitor when certain conditions are met;
• visitors online list that allows you to see visitors who are currently browsing your website and initiate a conversation manually.

Maybe you are not using these features because you think that it may annoy visitors. But let us assure you: it’s not true.

After releasing Yeps! (a simple, beautiful bar you can use to promote offers, inform your visitors that you ship to their location, and many more), we are back to working full steam ahead on making Chatra better for your customers and you.

Relationships start with a first impression, so we redesigned the chat widget to reflect modern aesthetics.

A few weeks ago we released Yeps — a simple, beautiful bar you can use to promote offers, inform your visitors that you ship to their location, and many more.

Today we release another handy tool (but this one is for Shopify only) that boosts your store’s credibility and induces FOMO (Fear Of Missing Out) towards your great offers.

First of all, we want to thank you for being a customer of Chatra!

We were not sitting idly this holiday season and have just released another app to help you sell more — a simple, beautiful bar you can use to promote offers, inform your visitors that you ship to their location, and many more. No coding required!

It’s called “Yeps!” — check it out now at yeps.io.

Hello, friends!

This spring is very productive for us – we’ve rolled out several new updates and improvements and are going to tell you about them.

In this post, we’ll explain all the settings of automatic triggers and will show some examples of usage, apart from the standard ones that we suggest.

2017 has just started, but we already have some great news for you. We are happy to introduce the most requested feature in Chatra’s history – a real-time visitor list.

Now you can see your website visitors in real time and start chatting with them. Currently the feature is available for all our users (including those on the free plan), so that everyone get to test it. After January 16th it will only be available on the paid plan.

There are some new features and improvements in Chatra we want to tell you about.

We released a Reports feature back in July, tweaked it recently and are now ready to present it. We collect chat stats — to be more specific, we show you how your agents were rated by visitors, how many chats with how many visitors you had during a certain period of time, and average response time. Data can be analyzed in a chart view, so you can easily track your team’s performance.