{"id":254,"date":"2015-09-17T12:58:13","date_gmt":"2015-09-17T09:58:13","guid":{"rendered":"http:\/\/chatra.io\/blog\/?p=254"},"modified":"2015-09-17T13:47:42","modified_gmt":"2015-09-17T10:47:42","slug":"updates-1","status":"publish","type":"post","link":"https:\/\/chatra.com\/blog\/updates-1\/","title":{"rendered":"What’s new in Chatra?"},"content":{"rendered":"

Hello, friends!<\/p>\n

We always work on improving Chatra, and your feedback gives us ideas on what to do next. Recently we\u2019ve made some updates in design and functionality and would like to share them with you.<\/p>\n

 <\/p>\n

Pre-chat Avatars<\/strong><\/p>\n

Our widget now has a face! Chatra shows up to 3 random avatars of agents online, so your visitors could see who they write to.<\/p>\n

\"\u0421\u043d\u0438\u043c\u043e\u043a<\/p>\n

Don\u2019t forget to upload your. real. photo.<\/a> to make Chatra more inviting.<\/p>\n

 <\/p>\n

Chat Transcripts<\/strong><\/p>\n

Get chat transcripts in your inbox or help desk after every conversation. To enable this, please go to \u00abSet up & customize<\/a>\u00bb\u00a0and enter the email address you want the transcripts to be sent to.<\/p>\n

\"\u0421\u043d\u0438\u043c\u043e\u043a<\/p>\n

You can enter several emails in the field, just make sure to separate them by commas. If there\u2019s an email address in the visitor information, you\u2019ll be able to reply directly to your customers.<\/p>\n

 <\/p>\n

Slack<\/a> Integration<\/strong><\/p>\n

Receive chat transcripts and new chat notifications in your favourite Slack channels. To enable the integration, go to \u00abIntegrations<\/a>\u00bb\u00a0tab.<\/p>\n

\"\u0421\u043d\u0438\u043c\u043e\u043a<\/p>\n

We recommend to use separate channels for transcripts and incoming chats notifications to keep everything in order. Now there\u2019s no need to log into your dashboard every time: you can be aware of everything that\u2019s going on in Chatra even if you\u2019re offline.<\/p>\n

 <\/p>\n

Google Analytics integration<\/strong><\/p>\n

Get the insight into Chatra performance with data from Google Analytics. No need to set up anything, the events are sent automatically. The event reports can be seen in \u00abReports\u00bb \u2192 \u00abBehavior\u00bb \u2192 \u00abEvents\u00bb \u2192 \u00abTop Events\u00bb. In the \u00abEvent Category\u00bb section you will find \u00abChatra\u00bb category. If you are interested in particular events (for example, to see how well triggers are performing), you can create Goals<\/a> for additional tracking.<\/p>\n

 <\/p>\n

\u00a0Webhooks<\/strong><\/p>\n

A special option for developers: integrate Chatra into third-party apps via webhooks.<\/p>\n

\"\u0421\u043d\u0438\u043c\u043e\u043a<\/p>\n

Please read the documentation<\/a>.<\/p>\n

 <\/p>\n

We are always open for new ideas and feedback. Stay tuned for the future updates and let us know in the comments section what features would be great for you to have!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Hello, friends! We always work on improving Chatra, and your feedback gives us ideas on what to do next. Recently we\u2019ve made some updates in design and functionality and would like to share them with you.<\/p>\n","protected":false},"author":3,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/254"}],"collection":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/comments?post=254"}],"version-history":[{"count":10,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/254\/revisions"}],"predecessor-version":[{"id":268,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/254\/revisions\/268"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media\/269"}],"wp:attachment":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media?parent=254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/categories?post=254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/tags?post=254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}