{"id":332,"date":"2018-04-05T14:37:41","date_gmt":"2018-04-05T11:37:41","guid":{"rendered":"https:\/\/chatra.io\/blog\/?p=332"},"modified":"2018-04-05T14:41:05","modified_gmt":"2018-04-05T11:41:05","slug":"how-to-effectively-use-automatic-triggers-and-visitors-online-list","status":"publish","type":"post","link":"https:\/\/chatra.com\/blog\/how-to-effectively-use-automatic-triggers-and-visitors-online-list\/","title":{"rendered":"How to effectively use automatic triggers and visitors online list"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you are using Chatra, you probably know about these two features:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/chatra.io\/help\/#auto-actions\" target=\"_blank\"><b>automatic triggers<\/b><\/a><span style=\"font-weight: 400;\"> that allow you to automatically send a message to a visitor when certain conditions are met;<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/chatra.io\/help\/#visitors\" target=\"_blank\"><b>visitors online list<\/b><\/a><span style=\"font-weight: 400;\"> that allows you to see visitors who are currently browsing your website and initiate a conversation manually.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Maybe you are not using these features because you think that it may annoy visitors. But let us assure you: it&#8217;s not true. <\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">All customers can be divided into two groups: those who prefer to do everything on their own, and those who&#8217;d like to be engaged. Like in real life: when visiting a shop, some people go straight to the shop assistant, and some people prefer to search for a required item on their own. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are waiting for customers to message you first, you are missing those customers who wouldn&#8217;t mind being engaged proactively.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maybe you already gave those features a try but didn&#8217;t see any proper results?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We would like to remind you that the effectiveness of using automatic triggers and list of online visitors depends on <\/span><i><span style=\"font-weight: 400;\">how<\/span><\/i><span style=\"font-weight: 400;\"> you are using them.<\/span><\/p>\n<h2><b>Let&#8217;s start with things you shouldn&#8217;t do<\/b><span style=\"font-weight: 400;\">, because they are annoying:<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Making the chat window pop up a few seconds after a visitor lands on the page<\/strong><span style=\"font-weight: 400;\">. Give your visitors some time to look around, don&#8217;t jump at them right away.<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Sending another proactive invitation to visitors who rejected invitations earlier<\/strong><span style=\"font-weight: 400;\">. Use &#8220;Time since the last proactive invitation&#8221; and &#8220;Chat history with a visitor&#8221; conditions to make your invitations less intrusive. <\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Using generic phrases<\/strong><span style=\"font-weight: 400;\"> like &#8220;Hi! How can I help you?&#8221;, especially when you start a conversation manually. The visitor may think that it&#8217;s a bot, so they are less likely to react to your message. <\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-333\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/04\/en1.jpg\" alt=\"\" width=\"318\" height=\"182\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en1.jpg 318w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en1-300x172.jpg 300w\" sizes=\"(max-width: 318px) 100vw, 318px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Now let&#8217;s get to the things that you should definitely do:<\/b><\/h2>\n<p><b>\u2014 <\/b><strong>Prevent cart abandonment<\/strong><span style=\"font-weight: 400;\"> and set up a trigger on the checkout page and\/or in the shopping cart. If a visitor spends too much time on one of these pages, it usually means that they have difficulties or doubts. Offer your assistance or give a discount.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-334\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/04\/en2.jpg\" alt=\"\" width=\"319\" height=\"285\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en2.jpg 319w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en2-300x268.jpg 300w\" sizes=\"(max-width: 319px) 100vw, 319px\" \/><\/p>\n<p><b>\u2014\u00a0<\/b><strong>Prevent visitors from leaving your top exit pages<\/strong><span style=\"font-weight: 400;\">. You can use some traffic analytics tool to see on which pages your visitors leave your website the most, and create triggers for those pages. For example, you can give them an interesting offer. Don\u2019t know what to offer? Check <\/span><a href=\"https:\/\/www.shopify.com\/blog\/15514000-14-ways-to-use-offers-coupons-discounts-and-deals-to-drive-revenue-and-customer-loyalty\" target=\"_blank\"><span style=\"font-weight: 400;\">this article<\/span><\/a><span style=\"font-weight: 400;\"> for some inspiration.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-335\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/04\/en3.jpg\" alt=\"\" width=\"311\" height=\"247\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en3.jpg 311w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en3-300x238.jpg 300w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/><\/p>\n<p><b>\u2014\u00a0<\/b><strong>Use automatic triggers on the help section\/FAQ\/knowledge base\/Contact Us pages<\/strong><span style=\"font-weight: 400;\">. If a visitor went to such page, they definitely have something to ask, and your assistance won&#8217;t go amiss. <\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-336\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/04\/en4.jpg\" alt=\"\" width=\"312\" height=\"197\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en4.jpg 312w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en4-300x189.jpg 300w\" sizes=\"(max-width: 312px) 100vw, 312px\" \/><\/p>\n<p><b>\u2014\u00a0<\/b><strong>Personalize texts<\/strong><span style=\"font-weight: 400;\">. Forget about generic phrases and try using the visitor information you can see (location, pages browsed, referrer URL, etc.) to personalize your message. If you are using automatic triggers &#8211; try playing\u00a0around with various conditions. You can send different invitations to first-time and returning visitors.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-337\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/04\/en5.jpg\" alt=\"\" width=\"311\" height=\"268\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en5.jpg 311w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en5-300x259.jpg 300w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/><\/p>\n<p><b>\u2014\u00a0<\/b><strong>Try using automatic triggers on most visited pages<\/strong><span style=\"font-weight: 400;\">. Of course, not all visitors will appreciate your invitation, but using triggers on pages that are visited the most can make a great difference to your invitation acceptance rate, especially if the timing and wording is right. <\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-338\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/04\/en6.jpg\" alt=\"\" width=\"311\" height=\"270\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en6.jpg 311w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en6-300x260.jpg 300w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/><\/p>\n<p>&nbsp;<\/p>\n<blockquote><p><strong>Extra tip: Make your questions easy to answer<\/strong>. It depends on the page and website, but\u00a0generally\u00a0the less a visitor has to type, the more likely they are to reply.<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">In the end, the more people you try to chat with, the more conversions can happen and the more sales you can make.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By the way, do you know that automatic triggers in Chatra can work even when you are offline? When creating triggers for offline mode, change the texts to let visitors know when they can expect a reply.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-339\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/04\/en7.jpg\" alt=\"\" width=\"314\" height=\"265\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en7.jpg 314w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/04\/en7-300x253.jpg 300w\" sizes=\"(max-width: 314px) 100vw, 314px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Please check <\/span><a href=\"https:\/\/chatra.io\/blog\/setting-up-the-automatic-triggers\/\"><span style=\"font-weight: 400;\">our guide<\/span><\/a><span style=\"font-weight: 400;\"> on all the available conditions for automatic triggers. And feel free to chat with us if you run into any difficulties. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are using Chatra, you probably know about these two features: automatic triggers that allow you to automatically send a message to a visitor when certain conditions are met; visitors online list that allows you to see visitors who are currently browsing your website and initiate a conversation manually. Maybe you are not using [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,3],"tags":[8,14,13,11,12],"_links":{"self":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/332"}],"collection":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/comments?post=332"}],"version-history":[{"count":3,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/332\/revisions"}],"predecessor-version":[{"id":344,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/332\/revisions\/344"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media\/341"}],"wp:attachment":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media?parent=332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/categories?post=332"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/tags?post=332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}