{"id":401,"date":"2016-07-21T20:01:54","date_gmt":"2016-07-21T17:01:54","guid":{"rendered":"https:\/\/chatra.io\/blog\/?p=401"},"modified":"2018-09-17T20:07:26","modified_gmt":"2018-09-17T17:07:26","slug":"introducing-chat-ratings-and-groups","status":"publish","type":"post","link":"https:\/\/chatra.com\/blog\/introducing-chat-ratings-and-groups\/","title":{"rendered":"Introducing Chat Ratings and Groups"},"content":{"rendered":"

Summer is considered to be a time for rest, but\u00a0Chatra<\/span>\u00a0team<\/span>\u00a0decided to dismantle this stereotype. We are happy to announce another two features :\u2014)<\/p>\n

Chat ratings and satisfaction reports<\/strong><\/p>\n

Once an agent joins a chat, a star icon appears in the bottom right corner of a chat box. Visitors can rate chats and leave their feedback by clicking on it.\u00a0<\/p>\n

<\/p>\n

<\/p>\n

\n

The rate can be edited. Just click on the icon once again, then update your rate.<\/p>\n

You can check your chat ratings and the number of chats in the\u00a0Reports tab<\/a>. Data is gathered in the real time. However, only completed chats (when a customer or an agent leaves the conversation) are shown in Reports.<\/p>\n

Groups<\/strong><\/p>\n

Use this feature to create groups of agents (for example, Sales or Customer Support) and route chats to a required department.<\/p>\n

<\/p>\n

To route conversations to certain groups, add a piece of code to your website, use automatic triggers or assign chats manually. Read more in\u00a0our guide<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Summer is considered to be a time for rest, but\u00a0Chatra\u00a0team\u00a0decided to dismantle this stereotype. We are happy to announce another two features :\u2014) Chat ratings and satisfaction reports Once an agent joins a chat, a star icon appears in the bottom right corner of a chat box. Visitors can rate chats and leave their feedback […]<\/p>\n","protected":false},"author":3,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[27,16,28],"_links":{"self":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/401"}],"collection":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/comments?post=401"}],"version-history":[{"count":2,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/401\/revisions"}],"predecessor-version":[{"id":403,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/401\/revisions\/403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media\/269"}],"wp:attachment":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media?parent=401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/categories?post=401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/tags?post=401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}