{"id":406,"date":"2015-12-04T20:11:14","date_gmt":"2015-12-04T17:11:14","guid":{"rendered":"https:\/\/chatra.io\/blog\/?p=406"},"modified":"2018-09-17T20:17:17","modified_gmt":"2018-09-17T17:17:17","slug":"new-features-and-chatra-story-in-smashing-magazine","status":"publish","type":"post","link":"https:\/\/chatra.com\/blog\/new-features-and-chatra-story-in-smashing-magazine\/","title":{"rendered":"New features and Chatra story in Smashing Magazine"},"content":{"rendered":"<p>It\u2019s this time of the year again, but it&#8217;s warm here in\u00a0<span class=\"il\">Chatra<\/span>. That&#8217;s because we work a lot!<\/p>\n<p>Look what updates we made:<\/p>\n<p><strong>Invisible mode<\/strong><\/p>\n<p>The status switch climbed up to the top of the left menu, and paid users can now become\u00a0<a href=\"https:\/\/chatra.io\/help\/#invisible\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=http:\/\/getwear.us7.list-manage.com\/track\/click?u%3Dc8132844f9f527216d51fde2b%26id%3Ddd2e9f38c3%26e%3D91329c3e31&amp;source=gmail&amp;ust=1537275672747000&amp;usg=AFQjCNHVMJxn0wh8JhuRzY3B8DyjZuDK1w\">Invisible<\/a>:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/ci4.googleusercontent.com\/proxy\/6BKw5oqw4133qsNG-Qq1pp7rF2lPAOtXt82JAnvFpXycnY0lD5nVb4ohDvI5_NixEhUk7bURBDLHsSjxBgtdRDWObeYzQezW-d38sH5mEPRqEMwj-V9v8kSslW2HlUqe4FuAme7pXRhDfwZD8wcb0yRbQ_6ZqHSV4aPRddw=s0-d-e1-ft#https:\/\/gallery.mailchimp.com\/c8132844f9f527216d51fde2b\/images\/63739848-aadc-42ca-99fc-0f6fd5055ec2.png\" \/><!--more--><\/p>\n<p>When \u201cinvisible\u201d, you won\u2019t receive new chats or send pro-active (targeted) chats to visitors.\u00a0<span class=\"il\">Chatra<\/span>\u00a0will, of course, notify you once you are added to the conversation by another agent.<\/p>\n<p>Use the \u201cinvisible\u201d mode to be accessible while focusing on other tasks, or switch it on at the end of the workday to complete the ongoing chats without receiving the new ones.<\/p>\n<p><a href=\"https:\/\/app.chatra.io\/settings\/agents\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=http:\/\/getwear.us7.list-manage.com\/track\/click?u%3Dc8132844f9f527216d51fde2b%26id%3D7bcd60178c%26e%3D91329c3e31&amp;source=gmail&amp;ust=1537275672747000&amp;usg=AFQjCNHJJGy4gVMywPhvXi6tNMy3TKHhFw\">Invite<\/a>\u00a0your CEO, founders, managers, sales and engineers to join your\u00a0<span class=\"il\">Chatra<\/span>\u00a0<span class=\"il\">team<\/span>\u00a0and provide the fullest support possible. The invisible mode allows them to be available for an important conversation without spending time on regular chats and being distracted by notifications.<\/p>\n<p>If you want to help and receive notifications if other agent delays in responding, put a checkmark in the\u00a0<a href=\"https:\/\/app.chatra.io\/settings\/account\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=http:\/\/getwear.us7.list-manage1.com\/track\/click?u%3Dc8132844f9f527216d51fde2b%26id%3D776ad9a097%26e%3D91329c3e31&amp;source=gmail&amp;ust=1537275672747000&amp;usg=AFQjCNGMXcx4VlRXV8YdBWsMXuOpq2SZpA\">settings<\/a>:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/ci6.googleusercontent.com\/proxy\/657oiWWZjJFj7zo9RtRXYhlr3g6Ga7TeUzXojc_Zczs4vuBN7N4sXXAXFO2YS-dKgOj0QslVBovbhfiXP8GQ1M1CDTBkAos9_pSwbTa_qbvnpilnrTlWZt2w-vEsA2OiZ_0E9VVDsUe5mrltUd1bHxpAJ2BPCv57AImxHlk=s0-d-e1-ft#https:\/\/gallery.mailchimp.com\/c8132844f9f527216d51fde2b\/images\/a8d1205c-761d-434f-b40c-cd7f1524287e.png\" \/><\/p>\n<p>Are you on a free plan, but want to give it a try? Contact us and we&#8217;ll restart your free trial.<\/p>\n<p><strong>Deleting Chats<\/strong><\/p>\n<p>Now you can delete chats you don&#8217;t need by pressing the &#8220;Delete Chat&#8221; button in the right panel:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/ci3.googleusercontent.com\/proxy\/2M8gx-RqGTC1UZdb1ASON1Mbo1owj9eZXfIdsaejUl4uCm6PSLc3cjip9YyHcvv-LwZXHO_7kn0MnKQSvA3zV3GBxaaKxJZQ__NL7zt3R8tQKYjj0-0F9AN8NvzYDCzRokqqiJIT25auuGpX8eAqdbwGQk4BxKT9eEZ6YlA=s0-d-e1-ft#https:\/\/gallery.mailchimp.com\/c8132844f9f527216d51fde2b\/images\/7b715633-d090-4165-ac20-b01859529878.jpg\" \/><\/p>\n<p><strong>Ecwid integration<\/strong><\/p>\n<p><span class=\"il\">Chatra<\/span>\u00a0now fully integrates with Ecwid, a free e-commerce platform. Ecwid integration has two main advantages:<\/p>\n<ul>\n<li><u>Easy installation<\/u>. No need to spend your time on editing the website code, just use our Ecwid\u00a0<a href=\"https:\/\/my.ecwid.com\/cp\/CP.html#apps:view=app&amp;name=chatra\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=http:\/\/getwear.us7.list-manage2.com\/track\/click?u%3Dc8132844f9f527216d51fde2b%26id%3D373193cc11%26e%3D91329c3e31&amp;source=gmail&amp;ust=1537275672747000&amp;usg=AFQjCNEtGRrcFy5x9uIVGtUNJyXTJPk0IQ\">app<\/a>.<\/li>\n<li><u>Additional visitor information<\/u>. See the shopping cart content and delivery address in the right panel and know who you\u2019re chatting with.<\/li>\n<\/ul>\n<p>If you were planning to create a new online store, it might be a nice opportunity to give Ecwid a try.<\/p>\n<p><strong>Getwear story in Smashing Magazine<\/strong><\/p>\n<p>Our founder shares a\u00a0<a href=\"https:\/\/www.smashingmagazine.com\/2015\/11\/lessons-learned-shutting-startup\/\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?hl=en-GB&amp;q=http:\/\/getwear.us7.list-manage.com\/track\/click?u%3Dc8132844f9f527216d51fde2b%26id%3De017445953%26e%3D91329c3e31&amp;source=gmail&amp;ust=1537275672747000&amp;usg=AFQjCNGMzik616v8Co0jH3njKnvSHhlJcg\">honest account<\/a>\u00a0of why our previous business, a mass-customization company Getwear, failed. We learn from our mistakes and put this knowledge to a good use in\u00a0<span class=\"il\">Chatra<\/span>. Hope you enjoy the article and, if so, \u2014 give it a share!<\/p>\n<p><span class=\"il\">Chatra<\/span>\u00a0keeps getting better. Let us know what you think about the updates and spread the word!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s this time of the year again, but it&#8217;s warm here in\u00a0Chatra. That&#8217;s because we work a lot! Look what updates we made: Invisible mode The status switch climbed up to the top of the left menu, and paid users can now become\u00a0Invisible:<\/p>\n","protected":false},"author":3,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[16,29],"_links":{"self":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/406"}],"collection":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/comments?post=406"}],"version-history":[{"count":1,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/406\/revisions"}],"predecessor-version":[{"id":407,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/406\/revisions\/407"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media\/269"}],"wp:attachment":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media?parent=406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/categories?post=406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/tags?post=406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}