{"id":409,"date":"2018-09-25T18:13:49","date_gmt":"2018-09-25T15:13:49","guid":{"rendered":"https:\/\/chatra.io\/blog\/?p=409"},"modified":"2018-09-25T18:14:09","modified_gmt":"2018-09-25T15:14:09","slug":"september-updates-facebook-messenger-integration-bigger-emoji-and-what-s-in-the-works","status":"publish","type":"post","link":"https:\/\/chatra.com\/blog\/september-updates-facebook-messenger-integration-bigger-emoji-and-what-s-in-the-works\/","title":{"rendered":"September updates: Facebook Messenger integration, bigger emoji and what\u2019s in the works"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019re rolling out a very important update today: Chatra is now officially integrated with the <\/span><b>Facebook Messenger<\/b><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/marketing-image-production.s3.amazonaws.com\/uploads\/77809034d4f4d21e305ab28612d0be8363e434987ba2240e5e953e76763c388bcb8bdcc1da287a61e10e19940faf003669f8306ac48f03b82d03b70a405357f7.png\" alt=\"77809034d4f4d21e305ab28612d0be8363e434987ba2240e5e953e76763c388bcb8bdcc1da287a61e10e19940faf003669f8306ac48f03b82d03b70a405357f7.png\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can now reply to messages sent to your Facebook page via Chatra.<\/span><!--more--><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/marketing-image-production.s3.amazonaws.com\/uploads\/00136980bb12d0e88fe039bbc5da9bd3dfc9bd1ea3aa03b452dddb14db776e2445b01346b839c9e468c73f472744d2d472f94c0c3bd59fdbfd3761f4460423cb.png\" alt=\"00136980bb12d0e88fe039bbc5da9bd3dfc9bd1ea3aa03b452dddb14db776e2445b01346b839c9e468c73f472744d2d472f94c0c3bd59fdbfd3761f4460423cb.png\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It is a great way of combining both communication channels into one: you will no longer have to switch between the apps if you\u2019re actively using the Facebook Messenger for your business page, while at the same time keeping Chatra open for requests coming from your website. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can <\/span><a href=\"https:\/\/app.chatra.io\/settings\/integrations\/facebook\"><span style=\"font-weight: 400;\">connect<\/span><\/a><span style=\"font-weight: 400;\"> as many Facebook pages to your account as you wish and chat with people directly from the Chatra dashboard or via our apps. <\/span><\/p>\n<p><strong>Bigger emoji<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">People seem to love emoji, so we made them bigger and easier to see. Why? Because they look really cool and smooth within the chats! Check it out yourself: <\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-411\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/09\/New-Canvas.jpg\" alt=\"\" width=\"400\" height=\"294\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/09\/New-Canvas.jpg 400w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/09\/New-Canvas-300x221.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Of course that happens only when an emoji is posted in a separate message.<\/span><\/p>\n<p><strong>Intelligent bot<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Another important feature is currently in the works: the pre-chat form as we know it will soon be totally revamped and replaced with an intelligent and tweakable bot! You will be able to add your own custom fields to the form (like company name, address or order number). Besides that, the bot will be able to route your customers to a team of their choice.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-412\" src=\"https:\/\/chatra.io\/blog\/wp-content\/uploads\/2018\/09\/New-Canvas2.jpg\" alt=\"\" width=\"400\" height=\"287\" srcset=\"https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/09\/New-Canvas2.jpg 400w, https:\/\/chatra.com\/blog\/wp-content\/uploads\/2018\/09\/New-Canvas2-300x215.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s it for today. We work day and night to make Chatra even nicer both for you and your customers, and we would love to hear your feedback.\u00a0Chat with us\u00a0and let us know what you think, or what you feel is missing in Chatra: we\u2019ll think it over! :\u2014)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re rolling out a very important update today: Chatra is now officially integrated with the Facebook Messenger! You can now reply to messages sent to your Facebook page via Chatra.<\/p>\n","protected":false},"author":3,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[16,30,31],"_links":{"self":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/409"}],"collection":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/comments?post=409"}],"version-history":[{"count":3,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/409\/revisions"}],"predecessor-version":[{"id":414,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/409\/revisions\/414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media\/269"}],"wp:attachment":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media?parent=409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/categories?post=409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/tags?post=409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}