{"id":468,"date":"2019-06-14T21:50:10","date_gmt":"2019-06-14T18:50:10","guid":{"rendered":"https:\/\/chatra.io\/blog\/?p=468"},"modified":"2019-06-14T21:50:28","modified_gmt":"2019-06-14T18:50:28","slug":"june-updates-email-replies-improved-messaging-and-a-book-shelf","status":"publish","type":"post","link":"https:\/\/chatra.com\/blog\/june-updates-email-replies-improved-messaging-and-a-book-shelf\/","title":{"rendered":"June updates: email replies, improved messaging and a book shelf"},"content":{"rendered":"

There were no updates for quite a while \u2014 all because we are working on a big release that will allow you to bring all your customer communication in Chatra \u2014 no matter if they contacted you via chat or email! It\u2019s not ready yet, but today we\u2019re releasing a feature that brings us closer to this goal:<\/span><\/p>\n

Email Replies<\/span><\/h2>\n

Whenever a visitor replies to your message forwarded to their email from Chatra, their reply now goes right back into Chatra. No need to use other tools anymore, see and manage the whole conversation in one place.<\/span><\/p>\n

We use it daily now and believe us, that\u2019s super convenient. Check it out for yourself! <\/span><\/p>\n

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But that\u2019s not the only update we have. There\u2019s more!<\/span><\/p>\n

Edit and Delete Messages in Mobile Apps<\/span><\/h2>\n

This one is long due. You can now edit and delete messages in Chatra mobile apps. Just tap on the message: <\/span><\/p>\n

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Reply to Messages and Add Quotes<\/span><\/h2>\n

If you want to quote a message from the conversation, click on the cogwheel icon (or tap on the message, if you are using a mobile app) and choose \u201cReply\u201d.<\/span><\/p>\n

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And if you want to quote something manually, simply add a > symbol before the quoted line:<\/span><\/p>\n

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Chatra Books<\/span><\/h2>\n

We collaborated with some fantastic authors and artists, compiled the best tips we could find, sprinkled them with our personal experience, and released a bunch of beautiful guides and full-size books related to customer experience and support. Check them out in our <\/span>Books section<\/span><\/a>!<\/span><\/p>\n

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Here are some of our favorites:<\/span><\/p>\n