{"id":640,"date":"2020-03-19T16:51:12","date_gmt":"2020-03-19T13:51:12","guid":{"rendered":"https:\/\/chatra.io\/blog\/?p=640"},"modified":"2020-04-01T16:54:42","modified_gmt":"2020-04-01T13:54:42","slug":"march-updates-exit-intent-better-triggers","status":"publish","type":"post","link":"https:\/\/chatra.com\/blog\/march-updates-exit-intent-better-triggers\/","title":{"rendered":"March updates: exit intent & better triggers"},"content":{"rendered":"

All of us are going through the uneasy times: change of plans, restrictions, and uncertainty. Many people have been forced to work from home. While we believe remote work has a lot of benefits (Chatra is a 100% remote company), it can still be challenging if the change is forced on you like that. Sometimes ago we’ve published a\u00a0book on remote work<\/a>\u00a0that can be a nice read (and a nice distraction as well).<\/p>\n

On our end, we continue to work on improving the product. Since launching the email integration (you should absolutely\u00a0check it out<\/a>), we’ve been working hard on adding more features to Chatra. This time, we’ve made our automatic triggers more powerful. Few things you can now do:<\/p>\n

This one is a killer: catch visitors who are about to leave<\/b><\/h2>\n

“Exit-intent”, well-known in the world of popups as an effective retention strategy, now comes to conversational commerce. Prevent visitors from leaving your website without making a purchase: detect when they are about to leave a page and automatically message them with a discount or a special offer.<\/p>\n

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To make things simpler, we’ve prepared two presets you can use to kick start your campaign: navigate to the\u00a0“Targeted Chats & Triggers”<\/a>\u00a0and you’ll find them at the bottom of the list. Edit the text to your liking and you are good to go. Chat with us if you need a hand!<\/p>\n

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Just as the other automatic triggers, the exit-intent option is available only on the paid plan, but drop us a line in the chat if you want to try it out –\u00a0we can restart your free trial<\/em>.<\/p>\n

Target visitors from certain countries<\/b><\/h2>\n

Use the new “Visitor’s location” condition to automatically send a message to visitors from certain countries. Inform your customers about special shipping options or local offers, or hide the chat from visitors from certain countries.<\/p>\n

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You can also target visitors from particular US states.<\/p>\n

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Use different triggers across mobile and desktop visitors<\/b><\/h2>\n

Another new condition, “Visitor’s device type”, allows you to separate triggers for desktop and mobile visitors.<\/p>\n

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Secure file transfer<\/b><\/h2>\n

You can now\u00a0restrict<\/a>\u00a0what file types that your visitors send you can be downloaded by the agents, to avoid potentially dangerous files.<\/p>\n

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That’s all for today. If you have any questions or suggestions, send us a message in the chat!<\/p>\n

p.s. We are currently working on a\u00a0big<\/b>\u00a0update to our bot. Be safe and stay tuned!<\/p>\n","protected":false},"excerpt":{"rendered":"

All of us are going through the uneasy times: change of plans, restrictions, and uncertainty. Many people have been forced to work from home. While we believe remote work has a lot of benefits (Chatra is a 100% remote company), it can still be challenging if the change is forced on you like that. Sometimes […]<\/p>\n","protected":false},"author":3,"featured_media":269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[16,61,63,62],"_links":{"self":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/640"}],"collection":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/comments?post=640"}],"version-history":[{"count":1,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/640\/revisions"}],"predecessor-version":[{"id":641,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/posts\/640\/revisions\/641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media\/269"}],"wp:attachment":[{"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/media?parent=640"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/categories?post=640"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chatra.com\/blog\/wp-json\/wp\/v2\/tags?post=640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}