Summer is considered to be a time for rest, but Chatra team decided to dismantle this stereotype. We are happy to announce another two features :—)
Chat ratings and satisfaction reports
Once an agent joins a chat, a star icon appears in the bottom right corner of a chat box. Visitors can rate chats and leave their feedback by clicking on it.
The rate can be edited. Just click on the icon once again, then update your rate.
You can check your chat ratings and the number of chats in the Reports tab. Data is gathered in the real time. However, only completed chats (when a customer or an agent leaves the conversation) are shown in Reports.
Groups
Use this feature to create groups of agents (for example, Sales or Customer Support) and route chats to a required department.
To route conversations to certain groups, add a piece of code to your website, use automatic triggers or assign chats manually. Read more in our guide.