Since we’ve been adding new features and integrations to Chatra, the agent dashboard started to feel cluttered and complicated. We like to keep things simple for you, our customers, and decided to make an interface update.
Enter the new Chatra dashboard
Until now, chats and emails all appeared in the same queue. Now, you can choose if you want to handle chats together with emails or separately. Note that Facebook messages go to the “chats” tab.
If you haven’t connected your mailbox to Chatra yet, consider doing it now to enjoy the new experience.
We also moved the”My”, “New”, and “All” tabs to the top of the conversations list, so you can now switch between them in just one click.
Most of the settings are now hidden behind the “Settings” menu to keep you focused on what matters, i.e., conversations with your customers.
Updated automatic triggers
Since we launched the chatbot, we received a lot of feedback from our customers. One of the most popular requests is launching the chatbot scenario only after a visitor opens the chat window.
This option is now available: just add a Chatbox state condition in your trigger settings and set it to Opened.
Minor updates
We were also working on fixing bugs and making some minor changes to our app to ensure Chatra works seamlessly both for you and the website visitors. Here are a few things that we did:
- Mobile visitors can now close the chat window by pressing the back button on their phone.
- If you email a customer by mistake or notice a typo only after you click “Send,” you have 10 seconds to un-send it by pressing the Undo button.
- SquareSpace users can now see the shopping cart contents of their customers.
- If your customer has a Gravatar, their photo will be automatically shown in Chatra. You’ll also see avatars of customers who message you via Facebook messenger.
- You can now download reports into a CSV file.
A big thanks goes to everyone who reports bugs and provides feedback. Together we make Chatra better!
That’s it for now. Do you have any questions or suggestions? Let us know in the chat!