We have some exciting news: integration with Instagram DMs is now available! You can connect your Instagram business account and reply to your customers’ DMs directly from Chatra.
But that’s not all the news. Since our last newsletter, we’ve made some minor updates as well:
– The hints below the text input field are now clickable, and the code for the corresponding text formatting action will be added to your message automatically. The first click adds the code, the second click removes it. You can also use standard keyboard shortcuts in messages, like Ctrl+B (Cmd+B) for bold text or Ctrl+I (Cmd+I) for italics.
– Our chatbot can now recognize typed messages. If a visitor types a message that matches one of the reply options in the chatbot scenario, the scenario will be continued. Punctuation marks and letter cases will be ignored.
– You can now see the local time of visitors in the visitor information panel, so you can wish your customers a good morning or a good evening with confidence 🙂
– Our agent dashboard is now available in more languages: we’ve added Portuguese, Spanish, and French versions. You can select the language in the Account tab.
– We’ve developed a BigCommerce app that makes the installation easier and allows you to see the shopping cart contents of visitors you are chatting with.
– You can now hide agents from the welcome screen in the chat window. You’ll find the corresponding setting in the Account tab for yourself and in the Agents tab for your agents.
– It’s possible to disable notifications about certain visitors (for example, yourself or your colleagues) in the Visitors online tab. Simply click on the eye icon to ignore a visitor.
That’s all the news we have for now. If you have any questions or suggestions, let us know in the chat!