All of us are going through the uneasy times: change of plans, restrictions, and uncertainty. Many people have been forced to work from home. While we believe remote work has a lot of benefits (Chatra is a 100% remote company), it can still be challenging if the change is forced on you like that. Sometimes ago we’ve published a book on remote work that can be a nice read (and a nice distraction as well).
On our end, we continue to work on improving the product. Since launching the email integration (you should absolutely check it out), we’ve been working hard on adding more features to Chatra. This time, we’ve made our automatic triggers more powerful. Few things you can now do:
This one is a killer: catch visitors who are about to leave
“Exit-intent”, well-known in the world of popups as an effective retention strategy, now comes to conversational commerce. Prevent visitors from leaving your website without making a purchase: detect when they are about to leave a page and automatically message them with a discount or a special offer.
To make things simpler, we’ve prepared two presets you can use to kick start your campaign: navigate to the “Targeted Chats & Triggers” and you’ll find them at the bottom of the list. Edit the text to your liking and you are good to go. Chat with us if you need a hand!
Just as the other automatic triggers, the exit-intent option is available only on the paid plan, but drop us a line in the chat if you want to try it out – we can restart your free trial.
Target visitors from certain countries
Use the new “Visitor’s location” condition to automatically send a message to visitors from certain countries. Inform your customers about special shipping options or local offers, or hide the chat from visitors from certain countries.
You can also target visitors from particular US states.
Use different triggers across mobile and desktop visitors
Another new condition, “Visitor’s device type”, allows you to separate triggers for desktop and mobile visitors.
Secure file transfer
You can now restrict what file types that your visitors send you can be downloaded by the agents, to avoid potentially dangerous files.
That’s all for today. If you have any questions or suggestions, send us a message in the chat!
p.s. We are currently working on a big update to our bot. Be safe and stay tuned!