2017 has just started, but we already have some great news for you. We are happy to introduce the most requested feature in Chatra’s history – a real-time visitor list.
Now you can see your website visitors in real time and start chatting with them. Currently the feature is available for all our users (including those on the free plan), so that everyone get to test it. After January 16th it will only be available on the paid plan.
Ok, so what’s inside? In the “visitors online” tab you will see a list. We show 10 visitors per each agent available on your plan. You will also see visitor’s location, browser, time on site, viewed pages etc. Select the info you’d like to access in the drop-down menu.
Icons in the “Status” column will help you understand which visitors chatted with you in past, who received a targeted chat message or opened your chat window. Visitors who have an ongoing chat with your agents are highlighted in green color.
That’s it for today. Let us know what you think of the new feature and spread the word!