Josh is a writer, speaker, academic, and operations leader with experience in fields ranging from disaster recovery and field service to music technology and e-commerce. He is currently Director of Partner Operations at PartnerHero, following previous support operations experience at Discogs and a career in academia, teaching and conducting research at the University of Oregon.
Josh has spoken at multiple SupportDriven conferences and also presented academic research at meetings of the Shakespeare Association of America and the Rocky Mountain Modern Language Association.
When he’s not coaching leaders or building management teams, Josh enjoys hiking in the Cascades with his wife and young son.