Becoming great at support is not an easy feat. It took us seven years (and counting!) of assisting and helping our clients solve their problems — mostly technological, but sometimes business too. These books are here to accelerate your learning and help you make your customers happy. Enjoy!
Yaakov Karda Yaakov Karda, co-founder & CEO
Crisis Communication

The Red Guide to Crisis
Communication

Be ready when shit happens: tips to create your crisis communication plan (before you need it).
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Reads well on desktop & mobile
Customer Conversation Metrics

Ultimate Guide to Customer
Conversation
Metrics

The numbers don’t lie: learn how to measure your customer service quality and effectiveness.
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Live Chat

Guide to Live Chat

No matter where you utilize live chat or what your goals are for it, make sure your agents are set up for success.
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Customer Service Channels

Ultimate Guide to Customer
Service
Channels

These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Building a Career in Customer Support

Building
a Career
in Customer
Support

Looking for a job in customer support? Learn how you can create a perfect resume, nail the interview and start your career.
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Building a Customer Service Team

Building
a Customer
Service Team

How to hire a perfect candidate? How to onboard employees? How to keep your employees happy and motivated? All your questions about building a customer service team answered.
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Remote Company Culture

Remote
Company
Culture

Learn how to build a remote team and how to create and maintain a healthy remote culture that is representative of your company values.
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Customer Service Excellence Examples

Customer
Service
Excellence
Examples

These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Customer Loyalty

Ultimate Guide to Customer
Loyalty

What is customer loyalty really, why do people care about it and how can you win customers for life?
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Difficult Conversations

Ultimate Guide to Difficult
Conversations

A veritable encyclopedia of challenging scenarios that a customer service representative can face and tips on how to handle them like a pro.
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Customer Reviews

Ultimate Guide to Customer
Reviews

Reviews matter. Learn how to encourage your customers to leave reviews and how to respond to their feedback.
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The power of Remarkable Customer Support

The power
of Remarkable
Customer
Support

A Handbook for Delivering Happiness and Winning Rave Reviews.
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