author Mercer Smith-Looper

Mercer is a writer, public speaker and support veteran of over 15 years, passionate about providing support teams space and insight that they need to do what they do best: help the customer. She currently is the Director of Support at Appcues, but in the past has worked in leadership for Wistia, Campaign Monitor, Trello, and Atlassian. Beyond that, she has consulted and written for some of the most prolific customer support companies world over. She’s spoken multiple times at industry conferences on topics such as leadership, metrics, unifying product and support, and even mental health in the tech industry. Visit Mercer’s website to see examples of her talks and writing, or connect with her on Twitter.