Aswith any resume, you should write about the skills that you think will make you shine. You can find a side in any prior position that fits well and applies to the role you’re currently applying for.
For example, if you’ve never worked in a customer support role at a technical company before, but you have worked in food service or as a barista, that’s still support. You’re directly interfacing with a customer to get them to their goals, it’s just that in the food service or coffee industries, those goals are things like getting an excellent coffee or a quickly served meal. So, play to those strengths when writing up your resume. An ideal resume applying to an entry-level support role with minimal experience should look something like this:
An enthusiastic customer advocate who is energized by the potential for growth in new industries. Extensive experience in customer service with a high aptitude for effective communication and people-first problem-solving in difficult situations.
Specialty Buyer, ABC Grocery;
Manhattan, NYC — 2017-Present
Since shifting to the role of specialty buyer, I’ve assisted the Team Leader in everything from providing front-end support to both external and internal customers, to organizing and developing marketing strategies for our store. I am responsible for ordering, replenishing, and merchandising products to help suit our region and customer base’s shifting needs, and participated in regional programs for purchasing and promotions.
Front End Supervisor, ABC Grocery;
Austin, TX — 2014-2017
As a Front End Supervisor, it was my responsibility to oversee the customer service department for our store, including front of house support and the cashier team. I was responsible for researching customers’ experiences in our store, scheduling team members to provide quality customer support on a consistent basis, as well as managing and building new workflows to increase efficiency and exemplary experience on the front end of our store. I also assisted in training new team members, and worked maintaining and instilling company standards and practices for current team members and cashiers.
Team Leader, DEF Grocery;
Las Vegas, NV — 2013-2014
As a Team Leader at DEF Grocery, I was responsible for creating an ideal experience for our customer base, while also ensuring that all areas of the store ran smoothly. I supported our team in tasks such as receiving and stocking daily freight and checking all produce, ready to eat food, and meat for excellent quality. I also worked to teach and train our team members in effective methods for providing customer service and support as well as other types of ongoing training.
The resume, as you see, is not a person that has worked in “traditional” support, but is still someone that has extensive experience helping customers and working in customer-facing roles. A few key things to note and pay attention to:
So, you’ve now created an awesome resume and landed an interview with a company that you’re really excited about. Awesome! On to the interview!