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Useful resources

Beyond burnout or interviews, beyond writing the perfect resume or honing the perfect skills, what lies behind every amazing support person is the ability and hunger to want to learn more. There are so many resources out there in the world, and depending on what you want to do with your life they may get more or less specific. We’ve found, though, that there are a few key resources that can help every person working in support, whether new or old, get a little bit better:

  • Learning how to type faster: no matter where you do support, being able to type faster will be helpful. Typing, in the digital age, is how we convey most of what we are thinking and feeling. So, even if you do a majority of phone support, you’ll still need to be able to type quickly to search for answers or talk to your colleagues. Ratatype is a great way to help yourself learn to type more efficiently.
  • Podcasts. There are so many podcasts out there in the world, it should come as no surprise that there are some devoted to support. Here’s an excellent list of support podcasts and what they cover.
  • Tools for increasing productivity. we talked above about some tools that can help make your job easier by doing things like automatically generating snippets of text. There are so many things like that. Luckily we live in an age where if someone sees an opportunity, they get their hustle on to deliver it. If you’re curious about some of these productivity tools, you can read more about them here.
  • Customer support communities. talking to like-minded people about the things that you care about and enjoy is incredibly valuable. It allows you to bounce your ideas off of people, to get constructive or positive insights on what you’re already doing, and sometimes glean ideas of what you can do next. There’s a whole slew of sites and communities listed at the bottom of Hubspot’s blog here. Each one has a slightly different audience, so see which one works for you.
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