Best websites for
finding new talent
F inding the best place to post your job can be tricky: many places have certain connotations and
reputations, and you want to make sure that where you post fits both the message that you are
trying to send, and the type of applicant you’re looking to attract to your team. There are also
specific sites to use if you are trying to find someone to work remotely, or if you want someone
in office with you. Choosing a place to post your job that aligns with the role you’re hiring for
is key as it ensures that you’re targeting the best possible audience. Here is a list of some
of the best places where you can post your job listing for customer support team members.
Lots of support jobs are based within co-located offices across the world. It can be much more
difficult to hire for an in-person role because you are restricted to a set location and the
people that already live there. Given that, it’s especially important to be cognizant of where
and when you are posting it, and how you are targeting your intended audience with the
description. Here are some great places to post when looking for in-person roles:
SupportDriven.com. Support Driven has a whole part of their website that is devoted to support jobs, both remote and in-office. This is a great place to post your job if you are a small
company looking to attract people that genuinely and deeply care about support. They
do charge a fee for posting to their site, so it may be good to talk to them to see
what fits in your budget.
Indeed.com. While Indeed is not limited to support jobs specifically, it is still a place where
a lot of job seekers go to find roles that fit their abilities and strengths. Given
that, it’s still a great place to post your job description, though you may have
to weed through a larger amount of applicants that don’t necessarily fit what you’re
looking for. Given the larger audience, the pay off of digging through heaps of extra
applicants may be worth it: you may get some people that are excellent but wouldn’t
have seen you on a smaller site.
LinkedIn. LinkedIn feels like a necessary evil these days but has grown itself into quite the
job market. Because of how much information it has aggregated, you can post your jobs
and target people on a number of useful parameters, such as the applicant being
within your market, or within your timezone. It also allows you to see if you have
any second or third connections that might be a good fit for the role. People who are
referred to a role are much more inclined to be excited by it.
Dice is a site specifically for people looking for jobs in tech. Registered users are
able to upload a resume, get salary information, store resumes and cover letters, and
track jobs. As a job publisher, you are able to reach out to all eligible users that
meet your criteria and also have them apply to you automatically.
We Support. We Support is a popular newsletter for people that work in the support industry.
In every newsletter, there is a section of jobs custom curated for the audience.
Because they are located in New York, most of the listings are in New York City
or remote. They also have excellent guidelines for the
types of job listings that they will or won’t
Working remotely is incredibly attractive to a number of different types of people, but
it also means that
from anywhere can apply to the role. Given that, you’re much more likely to get a larger
number of applicants which a varying degree of experience and skill. There are several
remote-specific job sites which will allow you to find anyone from the most entry-level
support person to the most senior director of support. Some are specifically support focused,
while others also allow for marketing, product, or even engineering job posts to be made.
Here are a few of the top ones that we’ve found.
Remotive.io. Remotive started as a bi-monthly newsletter for job seekers interested in working
remotely, and has a series of useful blog posts and links to support good practices
when working remotely. In addition to news about how to get hired at remote jobs and
tips on life as a digital nomad, the newsletter also has a robust listing of remote
positions. Remotive’s job listings are broken down by job type — sales, support,
product engineering, marketing — which means that if it works well for your hunt for
an excellent remote employee, another department within your company could use
Flexjobs. FlexJobs has multiple remote job categories, so they aren’t just for support
employees. The neat thing about Flexjobs is that you can include anything from
freelance gigs to part-time work, to full-time jobs, with your listings varying from
entry-level to executive. Flexjobs screens both their job postings and the
applicants, so unlike some of the other larger sites, you won’t have to dig through
any people spam applying for jobs. This is one of the first places people look for
remote opportunities and is a great place to list your jobs.
Remote.co. This site actually
their listings from the ones submitted to their site and tries to limit it to roles
that they know would fit their target audience. Because of that, it means that many
of the applicants are high-quality and care about making a career in their chosen
area. The listings are focused on customer service positions, design opportunities,
developer jobs, recruiter and HR roles, sales jobs, and writing.
Justremote allows for job hunters to search through a number of unique parameters,
which makes it one of the easier platforms for people on the lookout for awesome
opportunities to use to find roles that suit them. For example, if you post a role
that is specifically looking for individuals able to cover the timezone of the
western United States, people looking for jobs in that region will see that role
first. That means you’ll never have to have the “so, we’re looking specifically for
someone in this timezone…” conversation with a candidate again.
We Work Remotely. This site is very close to a traditional job board with very few bells and whistles.
It’s a catch-all of remote, work from home and telecommuting jobs in customer
service, to web design, to programming. We Work Remotely’s stated goal of “finding
the most qualified people in the most unexpected place,” means that they’ll help
connect you to over 130,000 monthly users to find your most ideal candidate
in no time.