Becoming great at support is not an easy feat. It took us seven years (and counting!)
of assisting and helping our clients solve their problems — mostly technological,
but sometimes business too. These books are here to accelerate your
learning and help you make your customers happy. Enjoy!
The Red Guide to
Crisis
Communication
Be ready when shit happens: tips to create your crisis communication plan (before you need it).
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Reads well on desktop & mobile
Ultimate Guide to
Customer
Conversation
Metrics
The numbers don’t lie: learn how to measure your customer service quality and effectiveness.
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Guide to Live Chat
No matter where you utilize live chat or what your goals are for it, make sure your agents are set up for success.
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Ultimate Guide to
Customer
Service
Channels
These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Building
a Career
in Customer
Support
Looking for a job in customer support? Learn how you can create a perfect resume, nail the interview and start your career.
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Building
a Customer
Service Team
How to hire a perfect candidate? How to onboard employees? How to keep your employees happy and motivated? All your questions about building a customer service team answered.
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Remote
Company
Culture
Learn how to build a remote team and how to create and maintain a healthy remote culture that is representative of your company values.
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Customer
Service
Excellence
Examples
These companies bring their customer service game to the next level. See how they do it and what you can learn from them.
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Ultimate Guide to
Customer
Loyalty
What is customer loyalty really, why do people care about it and how can you win customers for life?
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Ultimate Guide to
Difficult
Conversations
A veritable encyclopedia of challenging scenarios that a customer service representative can face and tips on how to handle them like a pro.
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Ultimate Guide to
Customer
Reviews
Reviews matter. Learn how to encourage your customers to leave reviews and how to respond to their feedback.
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The Importance
of Customer
Feedback
Learn the process of capturing, owning, actioning and potentially showcasing everything your customers are saying about your business.
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The power
of Remarkable
Customer
Support
A Handbook for Delivering Happiness and Winning Rave Reviews.
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