Features and plans

Free

$0
one agent
free forever

Essential

$19
$15
per agent
per month

Pro

$29
$23
per agent
per month
Free
Essential
Pro
Channels
Online & offline chat widget
Unlimited websites, customization, SSL-encryption
Email helpdesk
Facebook messenger

Bots & automations
Intelligent chat bot
Form & lead capture bot
Targeted messages & triggers

Visitor intelligence
Basic visitor info
Detailed visitor info
Real-time visitor list
Max. number of simultaneous visitors in the list : paid agent seats × 10
Shopping cart contents

Agent productivity
Browser dashboard
Windows & Mac desktop apps
iOS & Android mobile apps
Unlimited concurrent conversations
Notifications
Chat notes
Saved replies
Invisible mode
Team chats
Operating hours
Agent groups

Chat functions
Complete conversation history
E-mail chat transcripts
Read receipts
Agent names, titles and photos
Typing indicators
Email open tracking
Group chats
Typing insights
File transfer
Visitor banning
Screensharing via Median
Chat Ratings

Analytics and reporting
Google Analytics
Chat Reports
Data export

Integrations
WordPress
Shopify
WooCommerce
Ecwid
Slack
Help Scout
Front
amoCRM
Zapier
Email integration

API & developer tools
JavaScript API
Integration with existing users
REST API
Outgoing Webhooks