Live chat for Shopify stores
Chatra seamlessly installs on Shopify stores in one click. It allows you to view the list of customers who are currently online and see the contents of their carts:
You can start a conversation with any customer manually or via configurable automatic targeted messages.
Chatra Bot collects contact information when you are offline or unavailable to chat, so that you can get back to customers even if they left your site.
How to add Chatra to your store
Option 1. One-click installation (recommended)
Go to the Chatra app page on Shopify and press the Add app button.
To connect an additional Shopify store to the same Chatra account log into that store’s admin dashboard and repeat the first step.
Option 2. Manual installation
To add the chat widget to your store, sign up with Chatra:
Free one-click registration.
If you already have an account, follow these simple steps:
-
Log in to your Shopify admin panel and go to
Online Store→Themes. -
Choose
Edit HTML/CSSin the menu on the right. -
Open the
theme.liquidtemplate file. -
Find the closing
</body>tag in the template code. - Copy the widget code from the Chat Widget section of your Chatra dashboard.
-
Go back to the Shopify admin panel, paste the widget code before the
</body>tag. -
To see the visitor’s cart contents when chatting add the following code right after the widget code:
<script src="https://call.chatra.io/static/js/shopify.js" async></script> - Click Save. Done!