Chatra seamlessly installs on Bigcommerce stores in one click. It allows you to view the list of customers who are currently online and see the contents of their carts:
You can start a conversation with any customer manually or via configurable automatic targeted messages.
Chatra Bot collects contact information when you are offline or unavailable to chat, so that you can get back to customers even if they left your site.
Go to the Chatra app page on Bigcommerce and press the Get this app button.
To add the chat widget to your store, sign up with Chatra:
Free one-click registration.
If you already have an account, follow these simple steps:
Log in to your Bigcommerce admin panel and go to
Script Manager and click
Create a Script.
Set the following script parameters:
Location on page → Footer,
Select pages where script will be added → Store pages,
Script category → Functional,
Script type → Script.
Copy the widget code from the Chat Widget section of your Chatra dashboard.
Go back to the Bigcommerce admin panel, paste the widget code into the
Script contents field.
To see the visitor’s cart contents when chatting add the following code right after the widget code:
<script src="https://call.chatra.io/static/js/bigcommerce.js" async></script>
Click Save. Done!