Connecting your Instagram account to Chatra

5 minutes to set up

This integration allows you to reply to your customers' Instagram DMs directly from Chatra.

Step 1: Creating a business account

You need to have a business account on Instagram to use the integration. If you already have it, skip to Step 2. If you don’t, please take these steps:

Log into your account on Instagram, click on the hamburger icon in the top right corner and choose Settings:

In the settings, press the Account button:

Scroll down and press the Switch to Professional Account link:

Follow the instructions and press Done. Now you have a business account.

Step 2: Connecting Instagram to Facebook

Now, you need to open the settings of your business page on Facebook. Click Pages:

In the list of Pages You Manage, click on the page you want to use:

In the left menu, choose Settings:

Now, choose Instagram and click the Connect Account button:

Allow access to Instagram messages and click Continue:

If you are already logged in, click the Continue as … button or click Switch accounts to use another account. If you are not logged in, enter your login details and continue.

Your account is now connected!

Step 3: Connect your Instagram account to Chatra.

Now, return to the Instagram tab in Chatra and click All set!

Click Authenticate with Facebook:

Click Continue as…

Select which account you want to use and click Next:

Select your Facebook business page and click Next. Do not skip this step, or the integration will not work:

Make sure all permissions are set to Yes and click Done:

Click OK

You will be redirected back to Chatra. Choose the account you want to use and click Connect:

Done!