5 minutes to set up
This integration allows you to reply to your customers' Instagram DMs directly from Chatra.
You need to have a business account on Instagram to use the integration. If you already have it, skip to Step 2. If you don’t, please take these steps:
Log into your account on Instagram, click on the hamburger icon in the top right corner and choose
In the settings, press the
Scroll down and press the
Switch to Professional Account link:
Follow the instructions and press
Done. Now you have a business account.
Now, you need to open the settings of your business page on Facebook. Click
In the list of
Pages You Manage, click on the page you want to use:
In the left menu, choose
Connect Account button:
Allow access to Instagram messages and click
If you are already logged in, click the
Continue as … button or click
Switch accounts to use another account. If you are not logged in, enter your login details and continue.
Your account is now connected!
Now, return to the Instagram tab in Chatra and click
Authenticate with Facebook:
Select which account you want to use and click
Select your Facebook business page and click
Next. Do not skip this step, or the integration will not work:
Make sure all permissions are set to
Yes and click
You will be redirected back to Chatra. Choose the account you want to use and click