Live chat for Magento websites

6 minutes to install

Chatra allows you to chat with your visitors, view the list of visitors who are currently online on your website and start a conversation manually or via configurable automatic targeted messages.

Chatra Bot collects contact information when you are offline or unavailable to chat, so that you can get back to customers even if they left your site.

All live chat features

How to add Chatra to your website

To add the chat widget to your website, sign up with Chatra:

Free one-click registration.

If you already have an account, follow these simple steps:

Magento 2.x manual installation (recommended)

  1. Open your Magento admin panel and go to Content → Design → Configuration.
  2. Find the store view that you want to configure and click Edit in the Action column.
  3. Copy the widget code from Chat Widget section of your Chatra dashboard.
  4. Go back to Magento admin panel, expand section HTML Head paste the widget code into the Scripts and Style Sheets field and press the Save configuration button.
  5. Go to System → Cache management, select ALL checkboxes and press the Refresh/Submit button.
  6. Done!

Install the Magento 2.x extension via Composer

  1. Set up the Composer by following the official instructions or keep Composer execution file within Magento project root.
  2. At Magento project root folder, run command: composer require chatra/plugin-magento. After it is installed, verify that in the vendor folder you see a chatra folder.
  3. After the above is successful, run the command: php bin/magento module:enable Chatra_Livechat at Magento project root folder. This will let Magento know about the module.
  4. Run the command: php bin/magento setup:upgrade at Magento project root folder. This will update the database schema.
  5. Run the command: php bin/magento setup:di:compile
  6. Clear cache from Magento admin dashboard or via command line: php bin/magento cache:clean
  7. Open your Magento admin panel and go to Stores → Configuration → Chatra Live Chat.
  8. Copy the widget code from Chat Widget section of your Chatra dashboard.
  9. Go back to Magento admin panel, paste the widget code into the Chatra Code field and press the Save configuration button.
  10. Done!

Install the Magento 2.x extension via FTP/ZIP File

  1. Download and unzip the extension.
  2. Make sure to create the directory structure in your Magento project: app/code/Chatra/Livechat.
  3. Copy all of the content from the unzipped file to this folder: app/code/Chatra/Livechat.
  4. Run the command: php bin/magento module:enable Chatra_Livechat at Magento project root folder. This will let Magento know about the module.
  5. Run the command: php bin/magento setup:upgrade at Magento project root folder. This will update the database schema.
  6. Run the command: php bin/magento setup:di:compile
  7. Clear cache from Magento admin dashboard or via command line: php bin/magento cache:clean
  8. Open your Magento admin panel and go to Stores → Configuration → Chatra Live Chat.
  9. Copy the widget code from Chat Widget section of your Chatra dashboard.
  10. Go back to Magento admin panel, paste the widget code into the Chatra Code field and press the Save configuration button.
  11. Done!

Magento 1.x manual installation

  1. Open your Magento admin panel and go to System → Configuration → Design → HTML head.
  2. Scroll down to the Miscellaneous Scripts field.
  3. Copy the widget code from Chat Widget section of your Chatra dashboard.
  4. Go back to Magento admin panel, paste the widget code into the Miscellaneous Scripts field and press the Save config button.
  5. Go to System → Cache management, select ALL checkboxes and press the Refresh/Submit button.
  6. Done!



What else to read?
Get started with Chatra
Chatra joins Brevo
Chatra Features
Plans and pricing