Live chat for WooCommerce stores

Chatra allows you to chat with your customers, view the list of customers who are currently online and see the contents of their carts:

You can start a conversation with any customer manually or via configurable automatic targeted messages.

Chatra Bot collects contact information when you are offline or unavailable to chat, so that you can get back to customers even if they left your site.

All live chat features

How to add Chatra to your store

To add the chat widget to your store, sign up with Chatra:

If you already have an account, follow these simple steps:

1. Download Chatra Live Chat and Facebook Messenger plugin for WooCommerce.
2. Log into your WooCommerce/WordPress admin panel and go to Plugins → Add new.
3. Click Upload Plugin button, then click Choose file and select the downloaded file.
4. If it asks for FTP credentials, confirm your FTP login and password, and click Proceed.
5. Go back to Plugins and activate the Chatra plugin.
6. Copy the widget code from Chat Widget section of your Chatra dashboard.
7. Go back to the WooCommerce console, go to WooCommerce → Chatra.
8. Paste the widget code and press Save changes.
9. Done!

Having problems uploading a plugin with the Upload Plugin option?
Simply unpack the plugin file and copy the resulting folder into /wp-content/plugins/ directory of your WooCommerce website and then proceed to the Step 5.

If you took all the steps and cannot see the widget, please check if you have any caching plugins installed. The widget should appear after you clear the cache.